Hello my friends and fellow zakka designers!
i have a question about a problem i recently had with a customer.
i sold one of my dresses, but didn´t recieve the payment.
first i waited a few days, then sent an invoice and kindly remembered
to finish the payment transaction on paypal, so that i can sent the item
out (which was already packed and labeled).
i never recieved an answer. so i waited a little longer... who knows,
maybe internet broke down or something happened. more than 2 weeks later and still without payment, i sent out a second invoice with some kind remembering words.
no message back.
so over after over 4 weeks waiting i sent out the last remembering invoice and also told that i can´t leave positive feedback.
Here we go!... short msg recieved:
"sorry, but I have miss-ordered this. I have a petite Blythe."
not only, that i have many (and i think quite lovely) petit dresses for sale,
i just think that´s not a correct way. The customer could just have told me earlier,
no problem than.
but after over 4 weeks of waiting,
it´s was a very dissappointing experience for me.
i put a lot of work and love in that special dress and all my heart hangs on my little creations.
so, what to do?
i haven´t sent out the dress of course without recieving payment.... but:
should i just leave it with that and cancel the transaction?
or should i give her negative feedback and cancel the transaction?
i am not a person who wants to harm others, but i just feel that was the wrong way from her to handle it.
any comments on that? please! :)